Honesty

Honest behaviour is a fundamental value of our Company. We supply our customers with all information which is important for them and which does not constitute sensitive internal information which could disclose Company know-how or damage the Company’s reputation. We honour our agreements or, if it is not possible to adhere to an agreement, we apologise to parties who could incur damage and propose another resolution.

Respect for the Environment

We behave in a manner that protects the environment. We comply with principles for correct handling of hazardous waste, we sort waste and always take care not to contaminate the environment.

Respect for People

Employees respect their colleagues, superiors, partners and customers. They respect their personal and working space, as well as their opinions, even if they don’t necessarily share the same opinion as a particular employee. Employees never provide customers’ personal data to third parties and take care to ensure that such data is not abused. We consider personal data to include the registration number of customer’s vehicle. If we publish photos containing a vehicle’s registration plate, we therefore modify them to make sure that the plate is not visible. We adhere to agreements that we make with others, or apologise in good time so that any potential failure to meet an agreement does not interfere with the plans of the other person. Respect for people does not only comprise respect and consideration for our co-workers and customers, but to all people we come into contact with. 

The Company management is well aware that people at all levels form the foundation of the organisation, and that their full involvement allows for using their skills to the benefit of the entire Company. Leaders create and maintain an internal environment where people can fulfil their potential and engage in the achievement of the organisation’s goals. The Company respects the dignity, privacy and personality of all employees, customers and business partners, regardless of race, gender, age, language, religion and other characteristics. The Company management treats all employees fairly and takes care to keep personal data confidential. When recruiting new employees, we always provide full and truthful information.

Loyalty

All of our employees represent PRETOL through their exterior demeanour. They therefore behave in compliance with this code of conduct, respect confidentiality and do not provide any internal information to third parties. They do not abuse their position in the Company for their own personal interests or for those of third parties. While carrying out their work, all employees protect the Company’s property and ensure that it is used for the correct purposes.

Teamwork

We put emphasis on teamwork, sharing experience and mutual support and help between colleagues. We respect each other and always behave in a way which ensures that the outcome of our entire team’s work contributes to the highest possible satisfaction of the customer’s needs and the Company’s reputation. Common interests take priority over the personal benefit of individuals. All employees bear full responsibility for their work and, if they encounter problems with a particular task, they always inform their superior or a competent colleague. Admitting our mistakes does not mean humiliation. On the contrary, we appreciate it when people draw attention to obstacles to their work in good time, so that others can help to address the problem and find a solution. 

Professionalism

We pride ourselves in a professional approach to our work. Employees are trained in their fields, take a pro-customer approach and conduct themselves in compliance with our corporate culture. They constantly receive education in their fields thanks to participation in professional training events and thanks to their own interest in the particular fields. Furthermore, they use knowledge and experience which they have obtained to improve the work of the entire team. 

Pro-Customer Approach

Our mission is to help the public and our customers in the field of road transport. We aim to meet our customers’ needs as quickly as possible with regard to safety, the environment, and the fastest possible availability. We always strive to accommodate our customers to the maximum possible extent, however, never to the detriment of occupational safety. PRETOL makes an effort to understand the current needs and future expectations of its customers, so that employees are always prepared to accommodate the customer to the best of their abilities. Authorised employees who are unable to meet a customer’s needs on site have to inform their superior without delay.

The long-term satisfaction of our customers is more important to us than instant profit, which is why we always concentrate on increasing customer satisfaction. We welcome any suggestions from our customers and incorporate them into our further strategies. Whatever the circumstances, customers are always entitled to decent treatment regardless of race, gender, age, language, religion and other characteristics.